Help & Frequently Asked Questions (FAQ)

🛍️ 1. Ordering

Q1: How do I place an order on RedTech?
You can browse our products, add your favorite items to the cart, and proceed to checkout. Once payment is confirmed, your order will be processed immediately.

Q2: Can I change or cancel my order after placing it?
Orders can only be modified or cancelled within 2 hours of placing them, if they haven’t been shipped yet.
Please contact our support team as soon as possible at support@redtechindia.in.

🚚 2. Shipping & Delivery

Q3: How long will it take to receive my order?
We usually deliver within 3–7 business days depending on your location. You’ll receive a tracking link once your order is shipped.

Q4: Do you offer free shipping?
Yes! We offer free standard shipping on orders above ₹499 across India.

Q5: How can I track my order?
Once your product is shipped, you’ll receive an email or SMS with your tracking number and courier details.

💳 3. Payments

Q6: What payment methods do you accept?
We accept:

  • Credit/Debit Cards

  • UPI

  • Net Banking

  • Wallets (PhonePe, Google Pay, Paytm)

  • Cash on Delivery (COD) — available on selected products

Q7: Is online payment safe on your website?
Absolutely! All payments on RedTech are processed through secure and encrypted gateways, ensuring your financial information is completely safe.

🔄 4. Returns & Refunds

Q8: What is your return policy?
You can return or replace eligible products within 7 days of delivery if they are defective, damaged, or not as described.
Please refer to our Return Policy page for detailed information.

Q9: How long will it take to get my refund?
Once your return is approved and received, refunds are processed within 5–7 business days to your original payment method.

⚙️ 5. Product & Warranty

Q10: Are RedTech products covered by warranty?
Yes, most RedTech products come with a 6-month limited warranty covering manufacturing defects.
Warranty terms may vary by product category.

Q11: How can I claim warranty support?
You can email us at redtechstore9@gmail.com with your order number, invoice copy, and issue details. Our team will guide you through the warranty process.

🧾 6. Account & Support

Q12: Do I need an account to order?
You can checkout as a guest, but creating an account allows you to easily track orders, view history, and save addresses.

Q13: How can I contact customer support?
We’re always here to help!
📧 redtechstore9@gmail.com
📞 +91-9354811081
Our support hours: Mon–Sat, 10:00 AM – 7:00 PM

💡 Didn’t find your answer?

If your question isn’t listed here, please reach out to us — we’ll respond within 24 hours.
📧 redtechstore9@gmail.com