Return Policy

🔄 Return & Refund Policy

Last updated: November 1, 2025
Brand: RedTech

At RedTech, we strive to ensure that our customers are completely satisfied with every purchase. If you are not entirely happy with your order, we’re here to help.

🧾 1. Return Eligibility

You may request a return or replacement if your product meets any of the following conditions:

  • The product received is defective, damaged, or not functioning as described.

  • The product delivered is incorrect or different from what was ordered.

  • The return request is raised within 7 days of delivery.

Please note:

  • The product must be unused, uninstalled, and in its original packaging with all accessories, manuals, and tags intact.

  • Certain items such as cables, accessories, and hygiene-related electronic parts may be non-returnable unless received damaged or defective.

⚙️ 2. Non-Returnable Products

For safety and hygiene reasons, the following items cannot be returned once opened or used:

  • USB cables, charging adapters, and connectors

  • Screen guards and protective films

  • Wearable accessories (e.g., smartwatch straps, bands)

  • Products listed as “Non-Returnable” on the product page

However, we will replace these items if they are damaged or defective on arrival.

💰 3. Refunds

Once your return is received and inspected, we will notify you of the refund status via email or SMS.
If approved, the refund will be processed within 5–7 business days to your original payment method.

Refund timelines may vary depending on your payment provider or bank.

🔁 4. Replacement Policy

If you request a replacement instead of a refund, we’ll ship your new item once the returned product has been received and verified.

In case the product is out of stock, we will issue a full refund instead.

🚚 5. Return Process

To initiate a return:

  1. Contact our support team via:
    📧 redtechstore9@gmail.com
    ☎️ +91-9354811081

  2. Provide your order number, reason for return, and clear product photos (if defective or damaged).

  3. Our team will review your request and provide a return authorization with pickup or shipping instructions.

⚠️ 6. Important Notes

  • Products returned without authorization may not be accepted.

  • RedTech reserves the right to reject returns if the product is found used, tampered with, or missing parts.

  • Refunds or replacements are processed only for purchases made through official RedTech channels or authorized partners.

💬 7. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:
📧 redtechstore9@gmail.com
🌐 www.redtech.co.in
📞 +91-9354811081